Policy

Definition of Personal Information

The term 'personal information' shall mean information about a living individual which can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).

Collecting Personal Information

We may collect information of customers in the event that they purchase our products or that they contact us for inquiries. For collecting such information we will clearly state in writing the purpose of use, and will engage in such action in a legal and honest manner.

We collect the following personal information from you:

a)Name
b)Address
c)Telephone number
d)E-mail address
e)Password
f)Shipping destination information
g)Shopping record with us and details
h) Information that, when combined with above-mentioned items,
will enable us to identify the specific individual.

Using Personal Information

We collect personal information from our customers for the following purposes:

a)Order confirmation and reference
b)Shipping confirmation and reference
c)Replying inquiries

We never disclose personal information to any third party without your consent except the following cases:

a)Cases in which the handling of personal information is based on laws and regulations, and which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations
b)Cases in which the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person
c)Cases in which the personal information is exchanged and shared among affiliates of the company which runs the Shop.

Security Control Measures for Personal Information

Personal information collected from customers shall be securely managed by the Service Provider under reasonable, organizational, physical, personal and technical measures, and the Shop shall handle the information in such a manner that complies with related laws and regulations in an endeavor to prevent risks such as illegal intrusion, loss, falsification or leakage.

Correction and Deletion of Personal Information

If you need to correct or delete your personal information, please write us from the e-mail address below.
info@trinple.com
If you are a registered member of this site, you can edit the information under 'My Account' of this website.

Use of cookie files

We may use cookie files to enhance the use of our Web site.Cookie files do not contain information that can be used to identify you, and therefore your privacy will not be invaded. If you choose so, you can modify the settings of your Web browser to determine if and how a cookie will be accepted.
*A 'cookie' is a small text file placed on your computer's har' drive by our Web page server.

Use of SSL

For entering information, we use SSL （Secure Sockets Layer） technology to secure personal information and to prevent the data from being intercepted or falsified.
*SSL is a protocol that encripts data and protects it from wiretapping and falsification. Using SSL you can send information much safer.

Changes to Privacy Policies

When it is deemed necessary, we may make changes to the Personal Information, Purpose of its Use or Privacy Policies sections of this webpage without prior notice and consider it to be an official announcement to you.

Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account.

Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.

Conditions

Please read all conditions below. If conditions are not met, Trinple reserves the right to refuse the return or to charge a restocking fee not less than 15%.

All returned items must be in new condition, in their original unaltered box and must include all packing material, manuals,and accessories.

We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.